Our client who is a leading company that specializes in Manufacturers in Baghdad, Is seeking a Customer Service Representative to fill this position and play a vital role in the overall success of the company.
Location
Baghdad - Jadriya
Working time
8:30 AM - 4:30 PM / 6 Days a week
Salary range
600,000 IQD
Gender
Female
Responsibilities
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Handling inbound calls, emails, and online chats from customers with questions or concerns.
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Assisting customers in understanding cars features, specifications, pricing, and availability.
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Building and maintaining strong customer relationships through excellent communication and service.
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Maintaining accurate customer records and documenting all interactions in the company's CRM system.
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Communicating customer feedback and suggestions to relevant departments within the company.
Qualifications
- A Bachelor degree or a diploma is required.
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A basic understanding of automotive terminology, parts, and services is a plus.
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Ability in using computers and relevant software (CRM systems, email, etc.) is essential for managing customer interactions and data.
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Excellent written and verbal communication skills are crucial for interacting with customers, providing clear information, and resolving issues.
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The capacity to handle multiple tasks simultaneously, such as answering phone calls, responding to emails, and managing customer inquiries, is vital.