Our client who is a leading company in furniture and household items in Baghdad, is seeking a qualified Freelance Customer Relationship Manager to fill this position and play a vital role in the overall success of the company.
Location
Baghdad - Mansour
Working time
Flexable hours / 3 Days a week
Salary range
600,000IQD - bonus is
depending on the % of sales target.
Gender
Male / Female
Responsibilities
- Respond quickly and professionally to messages, comments, and DMs.
- Provide excellent customer service and convert leads into sales.
- Promote offers, recommend products, and help customers complete purchases.
- Track and report CRM sales performance weekly.
- Main KPIs: CRM sales volume, conversion rate, and repeat customers.
- Collect feedback and spot trends or issues.
- Share insights with the team to improve the customer experience.
- Work with the marketing team to share content, reviews, and promotions.
- Help grow and engage our online community.
Qualifications
- You’re fast, helpful, and friendly in every customer interaction.
- You hit your monthly sales targets.
- You help make our customers feel heard and valued.